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Computing Hardware and Software

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[[Image:Dell.gif|right]][[Image:wireless_image.gif|right]]==Description of Services and Operation== MCLA offers various services to its community to aid in computing. Through a special license agreement with Microsoft, MCLA now offers [[E-Academy| Microsoft software]] to all faculty, staff and students. Computer Support Services (CSS) supports the use Other offerings include a discount laptop which is provided as part of [[MCLAs Laptop Initiative]] program. Owners of personal computers and networks owned by this program laptop are entitled to full on-site repair services through the College in pursuit of its academic and business operations[[MCLA Computer HelpDesk]].
=Computer Support duties fall into six areas.= *1. The Help Desk, which will **Answer questions Information about [[Computing Hardware/Software Policy|MCLA Central software]] applications, advise on basic application troubleshooting and log hardware and network issues for the other three areas. **Maintain the student computing labs. **Configure network connections for resident students. **Aid other members of CSS staff in distributing account information. <br><br> *2. Network/Server administration, which will **Maintain computer and network accounts. **Maintain the LAN and WAN network infrastructure. **Operate various servers for file, print and information sharing. <br><br> *3. Desktop devices installation/maintenance which will **Install new desktop equipment. **Install and configure desktop software. **Repair hardware and or resolve issues through vendor service contracts.<br><br> *4. Assistance in selection and purchase, which includes **Advise users in selecting hardware and software. **Research options and prices. **Prepare paperwork for purchases. **Receive goods and arrange for installation by other members of CSS. <br><br> *5. Web Communications, which includes **Designing a Web presence for departments and for the college as a whole **Working with department-based content contributers<br><br>*6. Media Services, which will**Provide technical support and setups of instructional technology and audio visual equipment campus wide. **Schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions. **Coordinate activities related to satellite and PolyCom video conference systems, off-air television recording**Maintain the faculty Multimedia Development Lab (digital imaging, digital audio and video editing, CD and DVD production). <br><br>==The Computer Help Desk==
See *[[MCLAs Laptop Initiative]] - How to purchase the Laptop Initiative program laptop.*[[OnTheHub Software]] - Recieve Microsoft products for almost no cost.*[[Laptop Minimum Hardware Requirements]] - Minimum laptop requirements for MCLA students.*[[Core Supported Software Guidelines]] - official list of MCLA supported software.*[[MCLA MyLab]] - Information about MCLA's desktop virtualization service.*[[ Dynamic Forms]] - Learn about MCLA Computer HelpDesk's paperless workflow system*[[Microsoft Office Lens]] section- Learn about this app that enables you to use your phone as a document scanner.
==Media ServicesComputing Hardware/Software Guides==
See *[[Install Sophos Antivirus]]*[[Searching for help with Microsoft Office]]*[[MCLAs Laptop Initiative | Purchasing the Dell/MCLA program laptop]]*[[Student Laptop FAQ]]*[[Installing the International Keyboard in Windows XP/Vista]] - This guide will help you configure your Windows system to type Spanish accents.*[[Media ServicesInstall VMware Horizon Client| VMware View ]] section- Download and installation instructions for MCLA's virtualization environment.
==NetworkFAQ about Computing Hardware/Server AdministrationSoftware==
Computer Support employs a network specialist who maintains the entire network infrastructure. Among his duties is maintenance of user accounts. Access to network services is through a variety of password-protected logins. New users must go through the account activation process. See *[[User ID My computers software is completely beyond repair! How do I reformat and Passwordreinstall Windows?]]. Accounts are authorized either by an electronic data transfer from the College student records system or by *[[My computer came bundled with a formal communication from the Personnel office. These communications confirm that an individual is officially considered a student or employeenetwork cable, respectively. Similar data transfers from but it doesn't fit the student records system terminate a student's accounts wiring in the semester following the student's departure. Alumni are offered an extension for use during the semester following their graduationmy house. ]]*[[A formal process has also been set up for closing accounts part of employees who depart.   ==Contacting Computer Support Services==Office of Computer Support Services*Location: Garden Level Murdock Hall*Phone for Computer Help or Technical Issues: 413-662-5276*Equipment Purchasing: 413-662-5511*Office: 413-662-5511my Dell laptop broke! What do I do?]]
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