All BlazerPrint Copiers are covered under a service contract with Connecticut Business Systems (CBS). If the event you experience any malfunction with copiers, a service order should be placed with CBS directly. There are three ways to submit a service order.==Windows Users==
*Call 1Staff who have Windows PCs issued to them by MCLA will automatically have 'BlazerPrint' appear in their list of printers to print to. Select it in your list of available printers and print to it. Your print job will be held in the BlazerPrint virtual printer queue where you can release it on any BlazerPrint copier on campus. In the event you do not have this printer listed, please contact the MCLA Tech Help Desk at 413-800662-842-00095276. Please have you equipment ID or serial number available ==Mac Users== Mac Users need to give the customer care center along with download a description of program called 'PaperCut Print Deploy' to access the problemproper print drivers that offer all finishing options. You can find *1. Ensure your ID number on Mac is connected to the CBS ID sticker on the front of your Xerox Device.-campus MCLA network through Eduroam (preferred) or Blazernet* You can email 2. [mailtohttp://papercut:CBS9191/print-CustomerCare@Xerox.Com CBSdeploy/client-CustomerCare@Xeroxsetup/macos.Comhtml Download the PaperCut Print Deploy Client here] *3. Once the Print Deploy .dmg installer is fully downloaded, open it and provide click the same information as listed above.pkg file that appears* You can go 4. Follow the installer prompts to their websitecomplete the installation of the Print Deploy Client*5. Open the Print Deploy client located in the top right corner of your screen. Icon looks like this: https[[File://wwwPrintdeployicon.png]]*6. Click on 'View my printers'*7.cbs-gisxConfirm 'BlazerPrint' is installed*8.com Print a document to BlazerPrint then open the printer icon that shows in the dock.*9. You will see that your job will be waiting for authentication, click the reload icon on support then service request see screenshot below:the print job*10. Enter your A number and password in the login prompt and select 'Remember this password in my keychain'*11. Once authorized the document will process through the BlazerPrint printer queue. Any future jobs will process without the need to enter your credentials until your password changes at which point you'll need to update your keychain password.
