Difference between revisions of "MCLA Tech HelpDesk"

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<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td>
<td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>9:00pm</font></font></font></td>
  
 
</tr>
 
</tr>
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*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
 
*In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  
 +
 +
<!–
 
==<div id="hours">Hours Of Operation SUMMER  - HelpDesk and Computing Labs</div>==  
 
==<div id="hours">Hours Of Operation SUMMER  - HelpDesk and Computing Labs</div>==  
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
 
<table CELLSPACING=0 CELLPADDING=5 WIDTH="500" >
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*Hours maybe extended for certain summer programs.
 
*Hours maybe extended for certain summer programs.
  
 +
–>
  
  
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Roger M Simpson</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Justin Smith</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Senior Help Desk Consultant</font></font></font></td>
 
</tr>
 
</tr>
  
 
<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Matthew Meczywor</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Wojcik</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Richard Chiu</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Austin Gaudette</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Anthony Machin</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Brian Adelt</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nguyen Tran</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Darrien Smith</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Joseph Berardis</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Jose Scharon</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Switzer</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lorenzo Christofolini</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
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<tr BGCOLOR="#CCCCCC">
 
<tr BGCOLOR="#CCCCCC">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Cheyla Rodriguez</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Nolan Hickey</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#FFFFFF">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td>
 +
 
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 +
</tr>
 +
 
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Kayla Ruff/font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
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<tr BGCOLOR="#FFFFFF">
 
<tr BGCOLOR="#FFFFFF">
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Kathleen Harrison</font></font></font></td>
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Dross</font></font></font></td>
  
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 
</tr>
 
</tr>
  
 +
<tr BGCOLOR="#CCCCCC">
 +
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Anthony King/font></font></font></td>
  
 
+
<td><font face="verdana,arial"><font color="#666666"><font size=-1>Lab Monitor</font></font></font></td>
 +
</tr>
  
 
</table>
 
</table>
  
  
*Updated 5/07/2015
+
*Updated 9/15/2018
  
 
==Information about the Computer HelpDesk==
 
==Information about the Computer HelpDesk==

Revision as of 14:30, 15 September 2018

Helpdesk.jpg

Description

The Computer HelpDesk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Computer HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113
  • Phone: (413)-662-5276
  • E-mail: helpdesk@mcla.edu

Hours Of Operation FALL/SPRING - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 11:00pm
Tuesday 8:00am 11:00pm
Wednesday 8:00am 11:00pm
Thursday 8:00am 11:00pm
Friday 8:00am 9:00pm
Saturday 12:00pm 6:00pm
Sunday 12:00pm 11:00pm


  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.


<!–

Hours Of Operation SUMMER - HelpDesk and Computing Labs

Day Open Close
Monday 8:00am 10:00pm
Tuesday 8:00am 10:00pm
Wednesday 8:00am 10:00pm
Thursday 8:00am 10:00pm
Friday 8:00am 5:00pm
Saturday CLOSED CLOSED
Sunday CLOSED CLOSED
  • Hours maybe extended for certain summer programs.

–>


Meet the Staff

Name Position
John Clark Help Desk Manager
Justin Smith Senior Help Desk Consultant
Alexander Wojcik Help Desk Consultant
Austin Gaudette Help Desk Consultant
Brian Adelt Help Desk Consultant
Darrien Smith Help Desk Consultant
Jose Scharon Help Desk Consultant
Lorenzo Christofolini Help Desk Consultant
Nolan Hickey Help Desk Consultant
Alexander Lytle Lab Monitor
Kayla Ruff/font> Lab Monitor
Ryan Dross Lab Monitor
Anthony King/font> Lab Monitor


  • Updated 9/15/2018

Information about the Computer HelpDesk