MCLA provides remote access to software using Azure Virtual Desktop (AVD). This service allows MCLA students, faculty and staff to access license software typically found in our computer labs 24/7, from anywhere. With the ability to access this system with just a web browser, users can have the flexibility to connect using a tablet, phone, Mac, PC, Chromebook. Users also have the ability to download a more robust Remote Desktop client that provides an optimized experience. Because the process is cloud-based, the experience is identical for all users.
==Description==Here is a list of software that is currently available through the AVD service:
The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]].*SPSS*ArcGIS Pro*Microsoft Excel*MiniTab*MiniTab Express*RavenLite*R*R Studio*Atom*BIOVia Draw*MatLab*Stella Professional*yEd Graph Editor*Tableau Reader*BehavePlus5
==Contacting the Tech HelpDesk==
*Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]!*Phone: (413)-662-5276*E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu]*Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website ==How to chat with us!Access via Web Browser==
*1. Go to the following address: https://client.wvd.microsoft.com/arm/webclient/
*2. Login with your MCLA Account (A number@mcla.edu)
*3. You will see icons for each course program offered. Open the program you'd like to access.
[[File:Avd1a.PNG]]
*4. The following screen will pop up asking your approval to authorize access to certain local resources.
[[image:avd1.png]]
==<div id="hours">Hours Of Operation Spring 2022 - HelpDesk<*'''Printer:''' Refers to being able to print a document within your virtual desktop to a printer that is connected to your local computer. *'''Clipboard:''' Refers to copying/div>== pasting text or images. *'''File Transfer:''' Refers to allowing you to copy files from your local computer to your virtual desktop. *You can check Don’t ask me again to remember these settings.
<table CELLSPACING=0 CELLPADDING=*5 WIDTH="500" >. Enter your MCLA Account Credentials at the prompt.[[image:Avd2.PNG]]*6. Please wait while the application loads remotely. You can see its status by clicking the 'show details' option.
<tr> <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td><td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td> </tr> <tr BGCOLOR="#FFFFFF"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> </tr> <tr BGCOLOR="#CCCCCC"> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> </tr> </table><br> *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. *For hours marked with " * ", only the virtual services How to Access via Remote Desktop App (phone, email and Live ChatOptional) will be available. Appointments will not be available because the office will be closed during these times. ==Meet the Staff== <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > <tr><td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td> <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td><td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#FFFFFF"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Alexander Lytle</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> <tr BGCOLOR="#CCCCCC"><td><font face="verdana,arial"><font color="#666666"><font size=-1>Ryan Wilczak</font></font></font></td> <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td></tr> </table> *Updated 5/27/2022 ==Information about the Computer HelpDesk== *[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]]*[[Computer Helpdesk Services for Students | Service Policy]]*[[Student Laptop Repair Procedure]]
