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− | <table cellspacing="2" border="1">
| + | |
− | <tr>
| + | ==Description== |
− | <td height="19" bgcolor="gray" align="left" valign=bottom><font color="#ffffff">Location</font></td>
| + | |
− | <td align="left" bgcolor="gray" valign=bottom><font color="#ffffff">Model </font></td>
| + | The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through [http://www.mcla.edu/laptop MCLA's Laptop Initiative] program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock [[Academic Computing Labs - Murdock Hall|Academic Computing Lab]]. |
− | <td align="left" bgcolor="gray" valign=bottom><font color="#ffffff">Status</font></td>
| + | |
− | <td align="left" bgcolor="gray" valign=bottom><font color="#ffffff">Note</font></td>
| + | ==Contacting the Tech HelpDesk== |
− | </tr>
| + | |
− | <tr>
| + | *Location: First Floor of Murdock Hall Room 112/113 - Book an appointment [https://techhelp.mcla.edu/bookings here]! |
− | <td height="19" align="left" valign=bottom><font color="#000000">Amsler Campus Center 327</font></td>
| + | *Phone: (413)-662-5276 |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | *E-mail: [mailto:helpdesk@mcla.edu helpdesk@mcla.edu] |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | *Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us! |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Amsler Campus Center 105</font></td>
| + | ==<div id="hours">Hours Of Operation Fall 2022 - HelpDesk</div>== |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <table CELLSPACING=0 CELLPADDING=5 WIDTH="500" > |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | <tr> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Advancement 1st Floor Lobby</font></td>
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Day</font></font></font></b></td> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Open</font></font></font></b></td> |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1>Close</font></font></font></b></td> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | </tr> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Facilities 107</font></td>
| + | <tr BGCOLOR="#CCCCCC"> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Monday</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
− | </tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 101</font></td>
| + | </tr> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <tr BGCOLOR="#FFFFFF"> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Tuesday</font></font></font></td> |
− | <tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
− | <td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 206</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | </tr> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | <tr BGCOLOR="#CCCCCC"> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 101</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Wednesday</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | </tr> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 330</font></td>
| + | <tr BGCOLOR="#FFFFFF"> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Thursday</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
− | </tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Smith House 7</font></td>
| + | </tr> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <tr BGCOLOR="#CCCCCC"> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Friday</font></font></font></td> |
− | <tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>8:00am</font></font></font></td> |
− | <td height="19" align="left" valign=bottom><font color="#000000">60 Porter 108</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>7:00pm</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | </tr> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | <tr BGCOLOR="#FFFFFF"> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Blackinton House 2nd Floor Lobby</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Saturday</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>6:00pm</font></font></font></td> |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | |
− | </tr>
| + | </tr> |
− | <tr>
| + | |
− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 221</font></td>
| + | |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | <tr BGCOLOR="#CCCCCC"> |
− | <td bgcolor="green" "align="left" valign=bottom><font color="#000000">Online</font></td>
| + | |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Sunday</font></font></font></td> |
− | </tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>12:00pm</font></font></font></td> |
− | <tr>
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>11:00pm</font></font></font></td> |
− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 315</font></td>
| + | |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| + | </tr> |
− | <td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
| + | |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 132</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| |
− | <td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 208</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 326</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
| |
− | <td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 102</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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− | <td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Freel Library First Floor - Public</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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− | <td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Public to All</font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">89 Flagg Townhouse T89</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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− | <td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Murdock Hallway - Public</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox AltaLink</font></td>
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− | <td bgcolor="green" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br>Public to All</font></td>
| |
− | </tr>
| |
− |
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Venable Hall 309D</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Venable Hall 303B</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Venable Hall Mailroom</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Amsler Campus Center G2-J</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Wellness Center 105</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Wellness Center Reception</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Advancement 2nd Floor Hall</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">100 Porter St Interdisciplinary Studies Lobby</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">94 Porter St Fine and Performing Arts Office 1</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">94 Porter St Fine and Performing Arts 2nd Floor Landing</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">87 Blackinton St Blackinton House Reception</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall Cafe</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Public to All</font></td>
| |
− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 105</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 121</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 101</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
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− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 211</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 322</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
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− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Bowman Hall 309</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
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− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
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− | <td height="19" align="left" valign=bottom><font color="#000000">Brewer Perkins Main Office</font></td>
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− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 110</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 120</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 218</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 225</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 308</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 316</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Center For Science And Innovation 320</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 115</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 204</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Eldridge Hall 209</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Freel Library 107</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Freel Library 2nd Floor</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Public to All</font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Gallery 51 Back office</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 102</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Mark Hopkins 111</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 118</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 209</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Murdock Hall 008</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">72 Porter St History, Poli-Sci Bldg Lobby</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Powerplant 1st Floor</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Powerplant 2nd Floor</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Shapiro 1st Floor</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Shapiro 2nd Floor</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Smith House Office 4</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">BMC North 3rd Floor</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Hoosac Hall Lobby</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Public to Resident Students</font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">Greenhouse / Townhouse </font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Public to Resident Students</font></td>
| |
− | </tr>
| |
− | <tr>
| |
− | <td height="19" align="left" valign=bottom><font color="#000000">MCLA Pittsfield</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000">Xerox VersaLink</font></td>
| |
− | <td bgcolor="green" align="left" valign=bottom><font color="#000000">Online</font></td>
| |
− | <td align="left" valign=bottom><font color="#000000"><br></font></td>
| |
− | </tr>
| |
| </table> | | </table> |
| + | <br> |
| + | |
| + | *In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm |
| + | |
| + | *In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed. |
| + | |
| + | *For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times. |
| + | |
| + | ==Meet the Staff== |
| + | |
| + | |
| + | <table CELLSPACING=0 CELLPADDING=3 WIDTH="400" > |
| + | |
| + | <tr> |
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Name</u></font></font></font></b></td> |
| + | |
| + | <td><b><font face="verdana,arial"><font color="#666666"><font size=-1><u>Position</u></font></font></font></b></td> |
| + | </tr> |
| + | |
| + | |
| + | <tr BGCOLOR="#FFFFFF"> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>John Clark</font></font></font></td> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Manager</font></font></font></td> |
| + | </tr> |
| + | |
| + | <tr BGCOLOR="#CCCCCC"> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Marko Iwasiwka</font></font></font></td> |
| + | |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> |
| + | </tr> |
| + | |
| + | <tr BGCOLOR="#FFFFFF"> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Emerson Arthur</font></font></font></td> |
| + | |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> |
| + | </tr> |
| + | |
| + | <tr BGCOLOR="#CCCCCC"> |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Viral Shaw</font></font></font></td> |
| + | |
| + | <td><font face="verdana,arial"><font color="#666666"><font size=-1>Help Desk Consultant</font></font></font></td> |
| + | </tr> |
| + | |
| + | </table> |
| + | |
| + | |
| + | *Updated 5/27/2022 |
| + | |
| + | ==Information about the Computer HelpDesk== |
| + | |
| + | *[[Helpdesk Positions and Job Responsibilities - Student Employment Opportunities]] |
| + | *[[Computer Helpdesk Services for Students | Service Policy]] |
| + | *[[Student Laptop Repair Procedure]] |