MCLA Tech HelpDesk

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The Tech Help Desk that is located on the first floor of Murdock Hall, provides technical support for the campus community. In addition, it is also a full service repair center for all Dell laptops that were purchased through MCLA's Laptop Initiative program. It is always the first point of effective contact for students, faculty, and staff experiencing technical issues or with any computer-related questions. The HelpDesk also provides the support and maintenance for the Murdock Academic Computing Lab.

Contacting the Tech HelpDesk

  • Location: First Floor of Murdock Hall Room 112/113 - Book an appointment here!
  • Phone: (413)-662-5276
  • E-mail:
  • Live Chat: Click the blue message icon in the bottom-right corner of the Tech Help website to chat with us!

Hours Of Operation Summer 2022 - HelpDesk

Day Open Close
Monday 8:30am 9:00pm
Tuesday 8:30am 9:00pm
Wednesday 8:30am 9:00pm
Thursday 8:30am 9:00pm
Friday 8:30am 5:00pm

  • In the event of a one-day holiday, such as Patriot's Day, we will be open 12:00pm - 11:00pm
  • In the event of a long holiday such as Thanksgiving and Christmas, the labs/helpdesk will be closed.
  • For hours marked with " * ", only the virtual services (phone, email and Live Chat) will be available. Appointments will not be available because the office will be closed during these times.

Meet the Staff

Name Position
John Clark Help Desk Manager
Marko Iwasiwka Help Desk Consultant
Alexander Lytle Help Desk Consultant
Ryan Wilczak Help Desk Consultant

  • Updated 5/27/2022

Information about the Computer HelpDesk