Difference between pages "Computer Support Services" and "Computing Hardware and Software"

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=Description of Services and Operation=
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[[Image:Dell.gif|right]][[Image:wireless_image.gif|right]]
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==Description==
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Computer Support Services (CSS) supports the use of personal computers and networks owned by the College in pursuit of its academic and business operations.  
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MCLA offers various services to its community to aid in computing. Through a special license agreement with Microsoft, MCLA now offers [[E-Academy| Microsoft software]] to all faculty, staff and students.
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Other offerings include a discount laptop which is provided as part of [[MCLAs Laptop Initiative]] program. Owners of this program laptop are entitled to full on-site repair services through the [[MCLA Computer HelpDesk]].
  
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=Computer Support duties fall into six areas.=
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==Information about Computing Hardware/Software==
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*1. The Help Desk, which will
 
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**Answer questions about [[Software Policy|MCLA Central software]] applications, advise on basic application troubleshooting and log hardware and network issues for the other three areas.
 
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**Maintain the student computing labs.
 
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**Configure network connections for resident students.
 
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**Aid other members of CSS staff in distributing account information.
 
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<br><br>
 
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*2. Network/Server administration, which will
 
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**Maintain computer and network accounts.
 
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**Maintain the LAN and WAN network infrastructure.
 
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**Operate various servers for file, print and information sharing.
 
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<br><br>
 
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*3. Desktop devices installation/maintenance which will
 
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**Install new desktop equipment.
 
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**Install and configure desktop software.
 
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**Repair hardware and or resolve issues through vendor service contracts.
 
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<br><br>
 
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*4. Assistance in selection and purchase, which includes
 
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**Advise users in selecting hardware and software.
 
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**Research options and prices.
 
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**Prepare paperwork for purchases.
 
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**Receive goods and arrange for installation by other members of CSS.
 
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<br><br>
 
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*5. Web Communications, which includes
 
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**Designing a Web presence for departments and for the college as a whole
 
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**Working with department-based content contributers
 
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<br><br>
 
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*6. Media Services, which will
 
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**Provide technical support and setups of instructional technology and audio visual equipment campus wide.
 
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**Schedule and deliver classroom AV equipment and are responsible for sound reinforcement and other media activities at academic, student and administrative functions.
 
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**Coordinate activities related to satellite and PolyCom video conference systems, off-air television recording
 
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**Maintain the faculty Multimedia Development Lab (digital imaging, digital audio and video editing, CD and DVD production).
 
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<br><br>
 
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==The Computer Help Desk==
 
  
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See the [[ MCLA Computer HelpDesk]] section.
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*[[MCLAs Laptop Initiative]] - How to purchase the Laptop Initiative program laptop.
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*[[OnTheHub Software]] - Recieve Microsoft products for almost no cost.
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*[[Laptop Minimum Hardware Requirements]] - Minimum laptop requirements for MCLA students.
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*[[Core Supported Software Guidelines]] - official list of MCLA supported software.
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*[[MCLA MyLab]] - Information about MCLA's desktop virtualization service.
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*[[Dynamic Forms]] - Learn about MCLA's paperless workflow system
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*[[Microsoft Office Lens]] - Learn about this app that enables you to use your phone as a document scanner.
  
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==Media Services==
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==Computing Hardware/Software Guides==
  
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See the [[Media Services]] section.
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*[[Install Sophos Antivirus]]
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*[[Searching for help with Microsoft Office]]
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*[[MCLAs Laptop Initiative | Purchasing the Dell/MCLA program laptop]]
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*[[Student Laptop FAQ]]
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*[[Installing the International Keyboard in Windows XP/Vista]] - This guide will help you configure your Windows system to type Spanish accents.
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*[[Install VMware Horizon Client| VMware View ]] - Download and installation instructions for MCLA's virtualization environment.
  
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==Network/Server Administration==
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==FAQ about Computing Hardware/Software==
  
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Computer Support employs a network specialist who maintains the entire network infrastructure.  Among his duties is maintenance of user accounts.  Access to network services is through a variety of password-protected logins.  New users must go through the account activation process. See [[User ID and Password]].
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*[[My computers software is completely beyond repair! How do I reformat and reinstall Windows?]]
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*[[My computer came bundled with a network cable, but it doesn't fit the wiring in my house.]]
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Accounts are authorized either by an electronic data transfer from the College student records system or by a formal communication from the Personnel office.    These communications confirm that an individual is officially considered a student or employee, respectively.  Similar data transfers from the student records system terminate a student's accounts in the semester following the student's departure.  Alumni are offered an extension for use during the semester following their graduation. A formal process has also been set up for closing accounts of employees who depart. 
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*[[A part of my Dell laptop broke! What do I do?]]
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==Contacting Computer Support Services==
 
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Office of Computer Support Services
 
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*Location: Garden Level Murdock Hall
 
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*Phone for Computer Help or Technical Issues: 413-662-5276
 
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*Equipment Purchasing: 413-662-5511
 
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*Office: 413-662-5511
 

Revision as of 16:21, 24 July 2020

Dell.gif
Wireless image.gif

Description

MCLA offers various services to its community to aid in computing. Through a special license agreement with Microsoft, MCLA now offers Microsoft software to all faculty, staff and students. Other offerings include a discount laptop which is provided as part of MCLAs Laptop Initiative program. Owners of this program laptop are entitled to full on-site repair services through the MCLA Computer HelpDesk.

Information about Computing Hardware/Software

Computing Hardware/Software Guides

FAQ about Computing Hardware/Software

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