Difference between revisions of "How do I reset my Banner PIN?"
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If you forgot your 6 digit PIN you must use the FORGOT PIN feature. | If you forgot your 6 digit PIN you must use the FORGOT PIN feature. | ||
| − | On the [https:// | + | On the [https://techhelp.mcla.edu/banner Banner] login page: |
| − | *1. Enter your A | + | *1. Enter your MCLA User ID (A-Number) in the ID field. (Remember to capitalize) |
*2. Click FORGOT PIN | *2. Click FORGOT PIN | ||
*3. Enter the answer to your challenge question. | *3. Enter the answer to your challenge question. | ||
| − | If you see a message that indicates the following error: "Authorization Failure - Security Question is not | + | If you see a message that indicates the following error: "Authorization Failure - Security Question is not set up." |
| − | This means you have not | + | This means you have not set up a PIN for your Banner account. |
Please refer to the help guide on '[[Logging into Self-Service Banner for the first time]].' | Please refer to the help guide on '[[Logging into Self-Service Banner for the first time]].' | ||
| − | In the event that your account becomes disabled because of | + | In the event that your account becomes disabled because of too many failed attempts, please contact the Help Desk at 413-662-5276 for further instruction. |
==Related Links== | ==Related Links== | ||
Latest revision as of 17:13, 13 July 2021
If you forgot your 6 digit PIN you must use the FORGOT PIN feature.
On the Banner login page:
- 1. Enter your MCLA User ID (A-Number) in the ID field. (Remember to capitalize)
- 2. Click FORGOT PIN
- 3. Enter the answer to your challenge question.
If you see a message that indicates the following error: "Authorization Failure - Security Question is not set up." This means you have not set up a PIN for your Banner account.
Please refer to the help guide on 'Logging into Self-Service Banner for the first time.'
In the event that your account becomes disabled because of too many failed attempts, please contact the Help Desk at 413-662-5276 for further instruction.
