IT Policies and Procedures

Contents

Description

We strive to make our technology services and support services meet the needs of the campus community. As you use technology here at MCLA, we would like everyone to keep in mind that the services we provide are privileged resources and shared among other students, faculty and staff. Here you will find policies and best practice procedures to follow that will ensure proper use that respects other users.

Policies

• Network User Agreement
• Dorm Connection Policy
• MCLA Electronics Communications Policy
• Sensitive Information in Electronic and Paper-based Systems
• IT Procurement and Development Policy
• IT Business Continuity Policy

Procedures

• Academic Department PCs
• Apple IOS Devices
• Computer Support Procedures
• Hardware Support Procedure
• Information Security Awareness
• Netiquette
• Network Account Creation Procedure
• Network Account Termination
• Network Printing Support Procedure
• Peer 2 Peer Sharing (P2P)
• Software Support Procedure
• Virus Removal Service Procedure
• Computer Helpdesk Services for Students

Service Catalog

• Technology Fee Services
• Service Catalog